Last updated: October 2026
This policy explains how Slate Roof Restorations (ABN 17 636 593 023), collects, uses and looks after personal information when you use slateroofrestorations.com.au or contact us.
We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are and how to contact us
Slate Roof Restorations
Email: sales@slateroofrestorations.com.au
Phone: 0431 593 625
If you have a question about this policy or your personal information, contact us using these details.
What we collect
Information you give us:
- Your first and last name, email address, phone number and address when you fill in a form on the website.
- The service you are asking about and the details you write in your message.
- Anything else you choose to tell us when you phone or email us, which may include the address of the property.
Information collected automatically:
- Basic technical information when you visit the website, such as your IP address, browser and device type. This is handled by the software and services that run the website, including the security tools described below.
Why we collect it
We use personal information to:
- Respond to your enquiry and provide a quote.
- Arrange and carry out the work you ask us for.
- Keep our records and meet our legal and tax obligations.
- Keep the website secure and working properly.
We do not use your information for marketing unless you have agreed to it or the law allows it, and you can ask us to stop at any time.
Cookies and website tools
The website uses cookies and similar tools that are needed for it to work and to keep it secure. If we add tools that measure how the website is used or show advertising, we will update this policy.
Other services that appear on the website
Some features on the website are provided by other companies, who may collect information about you when they load or when you use them:
- Our enquiry form is protected from spam by Cloudflare Turnstile, which checks that a visitor is a real person.
- Customer reviews are displayed using a Trustindex widget, which loads reviews from third party review platforms.
- Some pages include videos from YouTube, which may set cookies or collect information when you play a video.
- Fonts used on the website may be loaded from Google, which means your browser contacts Google when a page loads.
These companies handle information under their own privacy policies.
Who we share information with
We do not sell your personal information. We share it only with people and businesses who help us run the business, such as our website host and IT providers, and our accountants, and only as much as they need to do their job. We may also share information if the law requires it.
Some of these providers store information outside Australia, including in the United States. Where that happens, we take reasonable steps to make sure your information is handled appropriately.
Keeping your information safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep personal information only for as long as we need it for the purposes above or as the law requires, and then we take reasonable steps to delete it or de-identify it.
Accessing and correcting your information
You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details above. We may need to confirm who you are first, and we will respond within a reasonable time.
Complaints
If you are unhappy with how we have handled your personal information, contact us first and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.